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Catalog / All levels / Salesforce Certified Agentforce Specialist Certification with 10 Practice Exams
Mammoth Club All levels 7 sections 42 lectures

Salesforce Certified Agentforce Specialist Certification with 10 Practice Exams

Created by Team Mammoth
01
Skill level
All levels
02
Sections
7
03
Lectures
42
04
Instructor
Team Mammoth
What's inside

This course includes.

✓
7
Sections
✓
42
Lectures
✓
35
Resources
✓
3
Quizzes
✓
Certificate of completion
Included
✓
Mobile and desktop access
Included
✓
AI learning assistance
Included
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Course content

Curriculum & lectures.

7 sections · 42 lectures
+ 00 Welcome 3 lectures
00 Welcome to Salesforce Certified Agentforce Specialist Certification Preview Free preview
Resources Locked
Submit a Question / Feedback Locked
+ 01 Prompt Engineering for Salesforce Certified Agentforce Specialist Certification 6 lectures
01 What is Salesforce Prompt Builder Locked
02 Prompt Template Types in Salesforce Prompt Builder Locked
02b Ground Prompt Templates with Salesforce Resources Locked
03 Enable Resolution to Review a Prompt Template Locked
Resources Locked
Mindmap - Salesforce Prompt Builder Locked
+ 02 Agentforce Concepts for Salesforce Certified Agentforce Specialist Certification 14 lectures
03 Best Practices for Agent Action Instructions Locked
02 Agent Permissions and Access Locked
01 Agents and Agentforce Basics Locked
05 Agentforce analytics Locked
Agentforce Testing Center Locked
04 Set Up a Service Agent Locked
01 Agents and Agentforce Basics Locked
02 Agent Permissions and Access Locked
03 Best Practices for Agent Action Instructions Locked
04 Set Up a Service Agent Locked
05 Agentforce analytics Locked
06 Agentforce Testing Center Locked
Resources Locked
Quiz - Agentforce Testing Center Locked
+ 03 Agentforce and Data Cloud 5 lectures
01 Use retrievers to improve the value and relevance of LLM responses Locked
02 Agentforce Data Library Locked
03 Select a Data Source for Your Library Locked
Resources Locked
Quiz - Select a Data Source for Your Library Locked
+ 04 Agentforce and Service Cloud 6 lectures
01 Agents in Customer Channels Locked
02 Use Einstein Service Replies for Email Locked
03 Use Einstein Work Summaries Locked
04 Einstein Service Replies - AI-Powered Chat and Email Responses Locked
Resources Locked
Quiz - Einstein Service Replies Locked
+ 05 Agentforce and Sales Cloud 7 lectures
01 Agentforce Sales Development Representative (SDR) Locked
02 Considerations for Using Agentforce SDR Locked
03 Agentforce Sales Coach Locked
04 Agentforce Sales Coach Feedback Locked
05 Agentforce Sales Coach Permissions Locked
Resources Locked
Flashcards - Agentforce Sales Coach Permissions Locked
+ Where To Find Your Exams 1 lecture
Find Your Exams Locked
Description

About this course.

It’s time to step into a high-paying field. Get certified with ease through unlimited lifetime access to our video training! Learn to optimize business processes and improve customer interactions using Salesforce tools.

• Salesforce Tools & Custom Solutions: Develop integrations and custom solutions within Salesforce to streamline operations.

• Business Optimization & Atlas Reasoning Engine: Enhance workflows using Agentforce and ensure accurate, contextually relevant interactions with the Atlas Reasoning Engine.

• Prompt Builder & Data Library: Improve agent responses by managing templates and leveraging personalized data to create better customer interactions.

• Customization, Testing, & Security: Tailor agents to business needs, test with the Agentforce Testing Center, and manage user security and adoption.

• Stakeholder Engagement: Identify opportunities for improvements and engage stakeholders in the process.

Boost career opportunities in Salesforce roles! Enjoy 10 practice exams with unlimited retakes and downloadable source files. Demonstrate your ability to drive business success and enhance customer experiences. 

Instructors

Taught by people who ship.

Team Mammoth

Team Mammoth

Instructor

Produced by a team of Mammoth Club industry experts. Over 14 years, Mammoth Club has built a global student community in 190+ countries with 9+ million courses sold, releasing over 1,000+ courses and 5,000+ hours of video content.

Ready to start building?

Join Mammoth Club and move through the course with structured lessons, previews, and certificates.

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